Shipping policy
Thank you for shopping with Puffmori. This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order with Puffmori, you agree to the terms outlined in this Shipping Policy.
Order Processing Time
In-stock orders are usually processed within 2–5 business days after your order is placed.
Processing time includes order confirmation, quality checks, packing, and preparation for shipment.
During holidays, peak seasons, promotional periods, or periods of high order volume, processing times may take longer than usual.
Please note: Pre-order items require additional preparation time before shipping. The estimated preparation time is shown on each product page.
Shipping Time
Estimated delivery time is usually 5–15 business days after your order has been processed and shipped.
For some international destinations, delivery may take up to 30 business days depending on the shipping carrier, customs processing, local postal services, and other factors outside our control.
Please note that these are estimated delivery times only and are not guaranteed. Final delivery may be handled by local postal services or regional carriers, and actual shipping times may vary.
Shipping Costs
We currently offer free shipping on all orders.
Any changes to shipping costs or free shipping offers will be clearly shown on our website or at checkout before you complete your purchase.
Complimentary Shipping Protection
Every Puffmori order includes Shipping Protection at no additional cost. You do not need to purchase or add anything at checkout.
If your order is confirmed as lost or damaged during transit, we will provide a replacement at no additional cost, subject to the eligibility requirements outlined in this Shipping Policy.
To request assistance, please contact support@puffmori.com with your order number and relevant details. For damaged items, we may request photos or other supporting information. For lost packages, we may first verify the shipment status with the shipping carrier.
Shipping Protection does not guarantee delivery by a specific date and does not cover shipping delays, incorrect or incomplete shipping information provided by the customer, customs delays, failed delivery attempts, refusal of delivery, or other circumstances outside the scope of the protection.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow a few business days for tracking information to update after your order has been shipped.
If your tracking number does not update right away, this does not necessarily mean your package is lost. Tracking updates may be delayed by the shipping carrier or local postal service.
International Shipping
We ship to many international destinations. Delivery times may vary depending on the destination country, customs processing, and local delivery services.
International orders may be subject to customs duties, taxes, import fees, VAT, or other charges depending on your country or region.
These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.
Puffmori is not responsible for delays caused by customs, import inspections, or local postal services.
Change of Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to update your shipping address, please contact us within 6 hours of placing your order at support@puffmori.com.
Once an order has been processed, packed, shipped, or sent to fulfillment, we may not be able to change the shipping address.
Incorrect Shipping Address
Puffmori is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.
If an order is returned to sender because of an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or inability to contact the recipient, additional shipping fees may apply to resend the order.
Delivery Issues
If your package appears to be lost in transit, or if tracking shows delivered but you have not received it, please contact us at support@puffmori.com so we can review the tracking information and assist you.
For packages marked as delivered, please also check with your local post office, courier, neighbors, household members, building reception, front desk, or mailroom.
In some cases, we may need to wait for confirmation from the shipping carrier before offering a replacement, refund, or other resolution.
Orders confirmed as eligible for Shipping Protection due to loss or damage during transit will be replaced at no additional cost in accordance with the Shipping Protection terms above.
Order Changes and Cancellations
If you need to change your shipping address or cancel your order, please contact us within 6 hours of placing your order at support@puffmori.com.
Once an order has been processed, packed, shipped, or sent to fulfillment, we may not be able to make changes or cancel the order.
For more details about returns, refunds, and eligible items, please review our Refund Policy.
Contact Us
If you have any questions about this Shipping Policy or need help with your order, please contact us at:
Email: support@puffmori.com
Website: Puffmori.com