Shipping policy
Last updated: August 25, 2026
This Shipping Policy explains how Puffmori processes and delivers orders placed through puffmori.com.
Processing Time
In-stock orders are generally processed within 2–5 business days.
Processing includes order confirmation, product preparation, quality checks, packing, and handover preparation.
Orders may require additional processing time during holidays, promotional periods, product launches, restocks, or unusually high order volume.
Pre-Orders
Products identified as Pre-order require additional preparation or production time.
Unless a different estimate is shown on the relevant product page, pre-order processing may take up to 25 business days before shipment.
If an order contains both in-stock and pre-order products, the items may be shipped together once the pre-order products are ready unless otherwise stated.
Estimated Delivery Time
After an order has been shipped, delivery generally takes approximately 7–20 business days.
Some destinations may require up to 30 business days due to customs clearance, local postal operations, remote-area delivery, carrier delays, holidays, weather, or other circumstances outside our reasonable control.
Delivery estimates are not guaranteed arrival dates.
Shipping Cost
We currently offer free standard shipping on all orders, unless otherwise stated on the website or during checkout.
Any paid or upgraded shipping option will be clearly shown before checkout is completed.
Tracking
When available, tracking information will be sent after your shipment has been prepared or dispatched.
Tracking systems may take several business days to display the first carrier scan. A tracking number that initially displays “information received,” “label created,” or a similar message does not necessarily mean that the shipment is delayed or lost.
International Shipping
Puffmori ships to supported international destinations.
Depending on the destination, customers may be responsible for customs duties, VAT, import taxes, handling fees, or similar government or carrier charges unless those charges are explicitly collected during checkout.
Customs processing and local delivery procedures are controlled by the relevant authorities and carriers and may cause delays outside our control.
Address Changes
If you need to correct your delivery address, contact support@puffmori.com within 6 hours of placing your order.
We cannot guarantee that an address can be changed after the order has entered processing or fulfillment.
Incorrect Address
Customers are responsible for checking their shipping information before completing checkout.
Puffmori is not responsible for delivery problems caused by incomplete or incorrect information supplied by the customer.
If a parcel is returned because of an incorrect address, unsuccessful delivery, refusal, failure to collect the parcel, or inability to contact the recipient, additional shipping fees may be required before reshipment.
Delivery Issues
If tracking shows Delivered but you cannot find your package, first check with household members, neighbors, reception/front desk staff, mailrooms, the local post office, and the last-mile carrier.
If the parcel still cannot be located, contact support@puffmori.com and we will review the tracking information.
Carrier investigations may be required before we can determine whether a replacement, refund, or other resolution is appropriate.
Cancellations
Cancellation requests must be made within 6 hours of placing the order.
Please see our Returns & Refund Policy for full cancellation and return conditions.
Contact
Questions about shipping or tracking can be sent to: